Personal information we collect

The data collected on the Platform are those that enables Soffiah to identify users directly or indirectly but also those enabling to use the services offered by Soffiah (brand information, user uploaded files, publication of content and comments, …). This may include personal data such as company name, email address or connection data such as the IP address and browser data such as cookies.

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  Account Information: When you create an account with us, we will collect information associated with your account, including your company name, contact information, account credentials, and transaction history, (collectively, "Account Information").
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  User Content: When you use our Services, we may collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services ("Content").
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  Communication Information: If you communicate with us, we may collect your name, contact information, and the contents of any messages you send ("Communication Information").
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  Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, "Social Information"). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
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  When you visit, use, and interact with the Services, we may receive the following information about your visit, use, or interactions ("Technical Information"):
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  Log Data: Information that your browser automatically sends whenever you use our website ("log data"). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.
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  Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
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  Device Information: Includes the name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
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  Cookies: We use cookies to operate and administer our Services, and improve your experience on it. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.
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  Analytics: We may use a variety of online analytics products that use cookies to help us analyse how users use our Services and enhance your experience when you use the Services.

How we use personal information

We may use Personal Information for the following purposes:

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  Registration (creation of the user’s account) and user authentication
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  Establishment and use of the services offered by Soffiah
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  Providing support tools adapted to meet the needs of users
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  To provide, administer, maintain and/or analyse the Services
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  Platform management, user operations, user rights requests (right of access, rectification, deletion, opposition, limitation, and portability), litigation and litigation related to use of the Platform and the services offered by Soffiah
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  To Improve the quality of the Platform, the services offered by Soffiah and the functionality of the services offered by Soffiah
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  Interaction with social networks;
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  To communicate with you
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  To develop new programs and services;
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  To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture and networks
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  To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

We may aggregate or de-identify Personal Information and use the aggregated information to analyze the effectiveness of our Services. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information.

Your rights

Depending on location, individuals in the EEA, the UK, and across the globe may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:

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  Access your Personal Information.
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  Delete your Personal Information.
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  Correct or update your Personal Information.
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  Transfer your Personal Information elsewhere.
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  Withdraw your consent to the processing of your Personal Information where we rely on consent as the legal basis for processing.
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  Object to or restrict the processing of your Personal Information where we rely on legitimate interests as the legal basis for processing.

You can exercise some of these rights through your Account. If you are unable to exercise your rights through your account, please send your request to: info@soffiah.com.

For security reasons, if you're asking to delete your data, a confirmation email will be sent to the email associated with your Soffiah account. Please reply to this mail to confirm the deletion process.

Upon exercise of any of these rights, users must send Soffiah all elements necessary to their identification: account name, email, some form of identification of your business, and possibly mailing address.

Links to other websites

The Service may contain links to other websites not operated or controlled by us, including social media services or payment service ("Third Party Sites"). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies. Quick link: https://stripe.com/zh-cn-us/privacy

Security and Retention

Data we collect is securely stored on Amazon Web Services servers which ensure a high level of security.

Transmission of your Data via the Internet is secured via an HTTPS connection protected by an SSL certificate (SHA-256 / RSA Encryption). Access to your Soffiah account is secured by your username and password which must be strong enough and not shared. For access to your private images, the image link is only valid for 30 minutes.

The personal data collected by users is retained for a period of one hundred and eighty (180) days from the disabling of access to the services offered by Soffiah, except for the data that Soffiah would need to keep as evidence, for legal or administrative purposes or in accordance with the legislation in force.

As an exception to the above paragraph, users are informed that:

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  Collected billing data (including user account data on the Soffiah billing system) is retained for a period of five (5) years
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  Invoices associated with user accounts are retained for a period of ten (10) years in accordance
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  Cookies are retained for a period of thirteen (13) months maximum after their first deposit in the terminal equipment of the user.

Cookies

Soffiah and its partners use cookies and tags to distinguish you from other users when using our website. In fact, during the consultation of our platform, information about the navigation of your device (computer, tablet, smartphone, etc.) on our platform/application, are likely to be saved in "Cookies" files installed on your device, according to the choices you have made regarding cookies and which you can change at any time.

When you log on to our platform, according to your choices, we may install various cookies on your device allowing us to recognize the browser of your device during the validity period of the cookie concerned. The cookies that we issue are used for the purposes described below. The installation of cookies depends on the choice that you expressed by changing the settings of your web browser. You can express your choice at any time. The retention period for the cookie’s information is 13 months.

Cookies that we issue allow us to:

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  offer targeted ads tailored to your interests
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  generate statistics and volumes of traffic and use of the various items on our platform (topics and contents visited, route), allowing us to improve the interest and ergonomics of our services
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  adapt the presentation of our platform to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our platform, depending on the visualization hardware and software of your device
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  save information related to a form you have filled in on our platform (registration or access to your account) or to products, services or information that you have chosen on our platform (subscribed service, contents of a shopping cart, etc.)
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  allow you to access reserved and personal spaces on our platform, such as your account, by means of logins or data that you have potentially previously entrusted to us
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  implement security measures, for example when you are asked to re-connect to a content or a service after a certain period of time.

There are several ways to manage cookies. Any settings you apply may change your Internet browsing and your conditions of access to certain services that require the use of cookies. You can make the choice at any time to express and modify your wishes regarding cookies, by the means described below.

You can set your web browser so that cookies are recorded on your device or rejected, either systematically, or depending on their issuer. You can also set up your web browser so that acceptance or rejection of cookies is proposed to you before a cookie is likely to be recorded on your device.

The recording of a cookie in a device is essentially subordinated to the will of the user of the device, which the user can express and modify at any time and without paying for it, through the choices offered to him by his web browser.

If you have agreed in your browser the recording cookies on your device, cookies embedded in the pages and contents that you have consulted can be stored temporarily in a dedicated space of your device. They will be readable only by their issuer.

If you refuse to record cookies on your device or delete those which are recorded, you will no longer benefit from a certain number of features that are necessary to navigate to certain spaces of our platform. This would be the case if you tried to access our content or services that require identification. This would also be the case if we - or our service providers - could not recognize, for technical compatibility purposes, the type of browser used by your device, its language and display settings or the country from which your device seems to be connected to the Internet.

Changes to the privacy policy

We may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law. By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means, you consent to the revised Privacy Policy.

Contact us

For any question concerning the processing of your personal data or for any remark, request or complaint concerning their privacy, please contact us: info@soffiah.com